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Our associates are the most valuable resource in fulfilling our passionate pursuit for customer service excellence.

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"I have been with Harris Teeter for almost 9 years. I am very passionate about our brand which includes our products and our people! I am proud that I can feel good about shopping where I work because of our high standards on quality, freshness, and customer service."

- I am Compassionate, Dedicated, Family Oriented.


Lauren F.

"My name is Tinisha W. and I have worked at Harris Teeter for 9 1/2 years now. I enjoy being a Customer Service manager for numerous reasons. I like that my bright personality no only brightens up the customer's day but also all the associates that work with me daily. I have learned that when you treat people as you want to be treated they will always be dedicated and have the up-most respect for me and my positive leader in the company."

- I am Lighthearted, Energetic, Dependable.


Tinisha W.

"I have been working with Harris Teeter for 14 years. The thing I enjoy most is the opportunity to teach associates this business and role we all play in serving the community. The advice I would give any candidate for hire:"

- I am Family-oriented, Love Fishing, and Golfing with friends.


David T.

"I have worked for Harris Teeter for 16 years. I began my career with HT as a part time cashier in 2000. I also worked in floral, HBC, accounting, and as ACSM before joining the Customer Relations Team in 2009. The thing I love most about working for HT is the opportunities and benefits that we provide our employees. There are few companies who can that the majority of their employees in high level roles started out as part time associates in their stores! If you are looking for a career that offers wonderful benefits, room for advancement, and a chance to meet amazing people please join the HT Family!"

- I am an Animal-lover, Compassionate, Quirky.


Brandie R.

"I have been working with Harris Teeter for 14 years. One of the many things I like most about Harris Teeter is the opportunity for advancement and the relationships that are built between the associates & myself. I enjoy working with and encouraging them to reach their full potential, as an associate and as a person."

- I am Kind, Positive, Driven.


Chad J.

"My name is Charity and I have worked for Harris Teeter since 2002. I started off as a part time cashier while attending Whinthrop University. Once I graduated I was offered full time as a customer service clerk. I have been a store accountant, scanning coordinator, receiver, assistant customer service manager, and currently I am a customer service manager. For anyone interested in Harris Teeter as just part time job, don't discredit making it a career choice. It's a great company to work for and the posibilities are endless."

- I am a Firecracker, Hard Working, Artistic.


Charity T.

"I have worked with Harris Teeter for 29 years. I enjoy the family I have made while working for such a friendly associate based company. I truly enjoy helping customers and solving any issues they may have. If I had to give advice to potential applicant, it would be to definitely be a people person, friendly, understanding, and willing to always go the extra mile to make a customer's day."

- I am outgoing, intelligent, self-motivated.


Tammi W.

"I have worked for Harris Teeter for 5 years. Harris Teeter is a great company and knows that its strongest asset is its people. Whether you work in Customers Relations, Information Technology, or in the stores, you can see that every department truly value Service Excellence and we do everything with the customer in mind."

- I am Motivated, Passionate, Creative.


Madi P.

"Living on the Upper West Side, Via makes it easy to get downtown for a cheap price and you never know who you'll meet."

Nicki Zenker

"The Food Network Magazine website is great: Being responsive for BBQs at home, the online recipes are a tremendous help to impress our guests!"

Jay Leitner

"I look to Complex Networks for its unique curation of the latest on hip-hop culture from music, fashion and sports."

Mike Fielding

Harris Teeter: A Premium Brand of Community Involvement.

Harris Teeter believes that by giving back to our communities, we can build incredible neighborhoods for all of us. We see getting involved in our communities at the local store level and through corporate contributions as an important part of doing business. But more importantly, we want vibrant neighborhoods because that's where our associates and customers live.
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Store Management Development Program (MDP)
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RETAIL

Summary: Plans, directs, implements, and oversees training of all management and developmental programs including the MDP, DLT, and apprentice programs. Is responsible for successfully tracking the training of primarily retail associates in management development or specialized skill level technical training.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
Supervises the training of all current MDP, DLT, and apprentice programs.
Tracks the progress of developmental training in Cognition.
Recommends ongoing modification and new needs of developmental programs to training department for the creation of new materials.

Implements training policies to meet organizational needs and comply with state and federal laws and fully develop future store leaders is all aspects of their job needs.
Co-develops and monitors training budget and reviews status with each location regularly.
Implements communications systems to ensure locations have access to timely information.

Conducts regularly scheduled meetings with both field and office staff to exchange information and provide ongoing support and problem resolution.

Directs development and maintenance of human resources information systems to ensure record keeping and reporting requirements are accurate and timely.

Analyzes trends at each location in turnover, hiring, promotions, separations, and grievances to determine support or action needed to adjust unfavorable trends.

Oversees training at each location in interviewing, hiring, terminations, promotions, performance review, safety, sexual harassment, financials, service excellence, and diversity awareness.

Advises management in appropriate resolution of performance issues.
Responds to inquiries regarding policies, procedures, and programs.

Competency:
To perform the job successfully, an individual should demonstrate the following competencies:

Analytical- Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Design - Generates creative solutions; Uses feedback to modify designs; Demonstrates attention to detail. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Project Management - Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Technical Skills- Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal -Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Team Work- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members. Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information. Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results. Leadership- Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision. Managing People- Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills. Quality Management¬ Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Visionary Leadership- Displays passion and optimism; Inspires respect and trust. Business Acumen- Demonstrates knowledge of market and competition; Aligns work with strategic goals. Cost Consciousness- Works within approved budget. Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce Ethics- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support- Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities. Strategic Thinking- Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Adaptability- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability - Follows
instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits hours of work necessary to reach goals; Completes tasks on time;
notifies appropriate person with an alternate plan. Initiative - Volunteers readily; Undertakes
self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed .Innovation­ Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Judgment- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Mot ivation- Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently; Plans for add itional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professionalism- Approaches others in a tactful manner; Reacts well under pressure re; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality ­ Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity- Completes work in timely manner. Safety and Security - Observes safety and security procedures.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of experience and education.

Language Ability:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present, inform and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Human Resource LMS and ATS systems (Cognition and TALEO) and Project Management software.

Certificates and Licenses: No certifications needed
Supervisory Responsibilities:
Manages three Developmental Specialists in the Recruiting and Training. Is responsible for the overall direction, coordination, and evaluation of all recruiting and training functions. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include conducting needs assessments directly with regional directors of operations, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.

Benefits

You will be eligible for Harris Teeter’s group benefit plans that pertain to your position upon the completion of applicable waiting periods.  Your eligibility for these benefits is subject to the terms of the applicable plan and Harris Teeter policy. 

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