Summary: Plans, directs, implements, and oversees training of all management and developmental programs including the MDP, DLT, and apprentice programs. Is responsible for successfully tracking the training of primarily retail associates in management development or specialized skill level technical training.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
Supervises the training of all current MDP, DLT, and apprentice programs.
Tracks the progress of developmental training in Cognition.
Recommends ongoing modification and new needs of developmental programs to training department for the creation of new materials.

Implements training policies to meet organizational needs and comply with state and federal laws and fully develop future store leaders is all aspects of their job needs.
Co-develops and monitors training budget and reviews status with each location regularly.
Implements communications systems to ensure locations have access to timely information.

Conducts regularly scheduled meetings with both field and office staff to exchange information and provide ongoing support and problem resolution.

Directs development and maintenance of human resources information systems to ensure record keeping and reporting requirements are accurate and timely.

Analyzes trends at each location in turnover, hiring, promotions, separations, and grievances to determine support or action needed to adjust unfavorable trends.

Oversees training at each location in interviewing, hiring, terminations, promotions, performance review, safety, sexual harassment, financials, service excellence, and diversity awareness.

Advises management in appropriate resolution of performance issues.
Responds to inquiries regarding policies, procedures, and programs.

Competency:
To perform the job successfully, an individual should demonstrate the following competencies:

Analytical- Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Design - Generates creative solutions; Uses feedback to modify designs; Demonstrates attention to detail. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Project Management - Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Technical Skills- Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal -Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Team Work- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members. Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information. Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results. Leadership- Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision. Managing People- Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills. Quality Management¬ Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Visionary Leadership- Displays passion and optimism; Inspires respect and trust. Business Acumen- Demonstrates knowledge of market and competition; Aligns work with strategic goals. Cost Consciousness- Works within approved budget. Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce Ethics- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support- Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities. Strategic Thinking- Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Adaptability- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability - Follows
instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits hours of work necessary to reach goals; Completes tasks on time;
notifies appropriate person with an alternate plan. Initiative - Volunteers readily; Undertakes
self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed .Innovation­ Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Judgment- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Mot ivation- Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently; Plans for add itional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professionalism- Approaches others in a tactful manner; Reacts well under pressure re; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality ­ Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity- Completes work in timely manner. Safety and Security - Observes safety and security procedures.