Stage-Corporate Hourly
- 📁
- Hourly
- 💼
- CORPORATE
- 📅
- Dec 08, 2023 Post Date
Summary: Provides a full range of benefits and customer service support in the administration of company sponsored health and welfare benefit plans. Classifies, stores, retrieves, and updates generated information by performing the following duties. Meets Company’s established attendance policy and performs essential job functions during scheduled hours and extended work hours when demand requires.
Essential Duties and Responsibilities including the following; other duties may be assigned.
- Ensure that calls are answered in a timely basis and documented appropriately in the call tracking database. Provides associates appropriate follow up to ensure successful closure of inquiries while maintaining service excellence.
- Support the following Human Resource tasks:
- Leave of Absence & Disability
- Information Boards
- Service and Recognition
- Plan Audit & Compliance
- Coverage & Incentive Changes
- New Hire Verification
- Health Care Reform tracking
- Payments & Arears Maintenance
- WOTC/TALX
- CPAY
- I-9/everfiy
- Compliance Reports
- Scanning/FileNet
- Incoming Paperwork Verifications
- Subpoenas
- Unemployment
- COBRA
- Benefit mailings
- Respond to 3rd party requests
- Maintain and secure records in accordance with established policies and procedures.
- Pull newly eligible associates and send sign off sheets to stores. File sign off sheets when they are returned to the Benefits department for reference.
- Act as a liaison between associate and insurance carrier/third party vendors regarding eligibility, billing, and claim inquiries.
Competency:
- To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical - Collects and researches data.
- Design - Demonstrates attention to detail.
- Problem Solving - Identifies and resolves problems in a timely manner.
- Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
- Interpersonal - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Listens and gets clarification; Responds well to questions; Participates in meetings.
- Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
- Written Communication - Writes clearly and informatively; Able to read and interpret written information.
- Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity.
- Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Innovation – Generates suggestions for improving work.
- Planning/Organizing – Uses time efficiently.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED); or one to two years of related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Ability to read and interpret documents such as government forms, legal documentation, policy manuals, procedure documentation and summary benefit plans. Ability to write routine reports and correspondence.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should be proficient in Microsoft Word; Microsoft Excel.
Preferred Skills:
Payroll systems; Microsoft Outlook; and Human Resource systems. Requires a familiarity with data entry procedures.
Certificates and Licenses:
No certifications needed
Other Qualifications:
Associate must be extremely detail oriented and possess good organizational skills. Knowledge of FMLA, COBRA, HIPAA, and Harris Teeter health and welfare benefits preferred. Must have ability to multi-task, prioritize, and work well under pressure. Must possess and demonstrate excellent phone skills and ability to project professionalism, courtesy, tact, diplomacy, discretion, and sound judgment in providing world class customer service.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
*Relocation assistance not available for this position.
Benefits
You will be eligible for Harris Teeter’s group benefit plans that pertain to your position upon the completion of applicable waiting periods. Your eligibility for these benefits is subject to the terms of the applicable plan and Harris Teeter policy.