JOB REQUIREMENTS AND QUALIFICATIONS
Competency:
Collects and researches data
Uses intuition and experience to complement data
Designs work flows and procedures
Demonstrates attention to detail
Identifies and resolves problems in a timely manner
Gathers and analyzes information skillfully
Develops alternative solutions
Works well in group problem solving situations
Uses reason even when dealing with emotional topics
Develops or Assists project plans
Communicates changes and progress
Manages project team activities
Pursues training and development opportunities
Strives to continuously build knowledge and skills
Shares expertise with others
Manages difficult or emotional customer situations
Responds promptly to customer needs
Solicits customer feedback to improve service
Responds to requests for service and assistance
Meets commitments
Focuses on solving conflict, not blaming
Maintains confidentiality
Listens to others without interrupting
Keeps emotions under control
Remains open to others' ideas and tries new things
Speaks clearly and persuasively in positive or negative situations
Listens and gets clarification
Responds well to questions
Demonstrates group presentation skills
Participates in meetings
Balances team and individual responsibilities
Exhibits objectivity and openness to others' views
Gives and welcomes feedback
Contributes to building a positive team spirit
Puts success of team above own interests
Able to build morale and group commitments to goals and objectives
Supports everyone's efforts to succeed
Recognizes accomplishments of other team members
Writes clearly and informatively
Edits work for spelling and grammar
Varies writing style to meet needs
Presents numerical data effectively
Able to read and interpret written information
Develops workable implementation plans
Communicates changes effectively
Builds commitment and overcomes resistance
Prepares and supports those affected by change
Monitors transition and evaluates results
Provides recognition for results
Exhibits confidence in self and others
Inspires and motivates others to perform well
Effectively influences actions and opinions of others
Inspires respect and trust
Accepts feedback from others
Gives appropriate recognition to others
Displays passion and optimism
Looks for ways to improve and promote quality
Demonstrates accuracy and thoroughness
Looks for ways to improve and promote quality

Inspires respect and trust
Mobilizes others to fulfill the vision
Provides vision and inspiration to peers and subordinates
Understands business implications of decisions
Demonstrates knowledge of market and competition
Works within approved budget
Develops and implements cost saving measures
Contributes to profits and revenue
Conserves organizational resources
Shows respect and sensitivity for cultural differences
Promotes a harassment-free environment
Treats people with respect
Keeps commitments
Inspires the trust of others
Works with integrity and ethically
Upholds organizational values
Follows policies and procedures
Completes administrative tasks correctly and on time
Supports organization's goals and values
Supports affirmative action and respects diversity
Develops strategies to achieve organizational goals
Understands organization's strengths & weaknesses
Analyzes market and competition
Identifies external threats and opportunities
Adapts strategy to changing conditions
Adapts to changes in the work environment
Manages competing demands
Changes approach or method to best fit the situation
Able to deal with frequent change, delays, or unexpected events
Is consistently at work and on time
Ensures work responsibilities are covered when absent
Arrives at meetings and appointments on time
Follows instructions, responds to management direction
Takes responsibility for own actions
Keeps commitments
Commits to long hours of work when necessary to reach goals
Completes tasks on time or notifies appropriate person with an alternate plan
Volunteers readily
Undertakes self-development activities
Seeks increased responsibilities
Takes independent actions and calculated risks
Looks for and takes advantage of opportunities
Asks for and offers help when needed
Displays original thinking and creativity
Meets challenges with resourcefulness
Generates suggestions for improving work
Develops innovative approaches and ideas
Presents ideas and information in a manner that gets others' attention
Displays willingness to make decisions
Exhibits sound and accurate judgment
Supports and explains reasoning for decisions
Includes appropriate people in decision-making process
Makes timely decisions
Sets and achieves challenging goals
Demonstrates persistence and overcomes obstacles
Measures self against standard of excellence
Takes calculated risks to accomplish goals
Prioritizes and plans work activities
Uses time efficiently
Sets goals and objectives
Organizes or schedules other people and their tasks
Develops realistic action plans
Approaches others in a tactful manner
Reacts well under pressure
Treats others with respect and consideration regardless of their status or position
Accepts responsibility for own actions
Follows through on commitments
Demonstrates accuracy and thoroughness
Looks for ways to improve and promote quality
Applies feedback to improve performance
Monitors own work to ensure quality
Completes work in timely manner
Strives to increase productivity
Observes safety and security procedures
Reports potentially unsafe conditions

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor's degree (B. A.) from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience. Three years or more experience with in-store systems either in the store environment or in a support role. Three years or more of operations experience, management role in a retail related field. Two years or more in a Support Analyst or Business Analyst role with project QA/Training experience.
Language Ability:
N/A
Math Ability:
Ability to work with basic mathematical concepts and fundamentals. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Standard Microsoft Office Applications word processing software; Standard Microsoft Office Applications spreadsheet software; Standard Microsoft Office Applications (VISIO) design software; Standard Microsoft Office Applications internet software and Standard Microsoft Office Applications (Project) project management software.
Certificates and Licenses:
N/A

Supervisory Responsibilities:
N/A
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Office environment with standard work schedule of 40 hours weekly and overtime as required.
2. While performing the duties of this job, the employee is regularly required to sit (prolonged sitting and typing – PC utilization expected to be at least 80% of daily activity); use of hands and fingers, handle, or feel and reach with hands and arms. The employee is frequently required to talk or listen. The employee is occasionally required to stand; walk and stoop, kneel or crouch.
3. Communicate orally with business users, co-workers, and vendors in face-to-face, one-on-one settings, in group settings, or using the telephone.
4. Duties will require cognitive skills for comprehension, visual perceptions, calculation ability, attention (information processing), memory, and executive functions such as planning, problem-solving and self-monitoring.
5. The employee must occasionally lift and/or move up to 25 pounds.
6. Specific vision abilities required by this job include close vision.
7. A wide degree of creativity and latitude is expected.