Summary Provides a full-range of benefits and customer support in the administration and communication of all company sponsored health and welfare benefit plans, Leave and disability programs, savings, retirement and post retirement benefits.

Essential Duties and Responsibilities include all or in part the following. Other duties may be assigned.

Health and Welfare Benefits:

Responds in an accurate, thorough and customer friendly manner both verbally, and in writing, to associate inquiries regarding all health and welfare benefit issues. Acts as a liaison between associate and insurance carrier/third party vendors.

Ensures that calls are answered on a timely basis and documented appropriately in the Service Desk Express (SDE) call database. Provides appropriate follow up as indicated in the database to ensure successful closure of inquiry and customer satisfaction.

Prepares and/or verifies calculation of monthly premium statements for all benefit plans with attention to accuracy for cost containment purposes. Provide follow up with insurance carriers and/or vendors on any discrepancies of billing issues to ensure terminated associates have been cancelled from coverage. Maintains spreadsheet of bills paid and medical/dental headcount.

Effectively manage the COBRA notification, COBRA enrollment and COBRA termination processes in accordance with HIPAA and COBRA guidelines. Prepare and document that all COBRA notices are sent on a timely basis. Monitors the receipt and posting of COBRA premium payments for timeliness and accuracy of payments in compliance with COBRA guidelines. Ensure timely updates of eligibility with third party vendors. Coordinate the annual COBRA notification process. Coordinate all system upgrades with IS and test thoroughly.

Monitors vendor interface process. As required, prepares and sends interfaces to vendor. Audits all reports and researches kick outs and updates all systems.

Processes weekly FSA wires and audits and reconciles monthly reports to ensure accuracy of participation. Identifies all terminations and provides an ongoing forfeiture update.

In accordance with policies, reviews and determines eligible amount of tuition reimbursement for all full time and part time requests. Updates and maintains tuition reimbursement database.

Coordinates the receipt and distribution of iLead nominations and awards and the monthly Service Award notification and distribution process.

Orders department supplies and manages supply inventory within budget guidelines.

Leave and Disability Benefits:

Manages all activities relating to the leave of absence process including: educating associates and managers on the application process and the provisions regarding each leave type, makes approval determination on each leave request, notifies requestor of the approval status and the leave provisions regarding benefit coverage and premiums due, length of leave and ongoing notification of leave eligibility. Tracks and provides necessary follow through of premium payments of those on LOA which includes notifying associates of missed premiums and possible termination of coverage. Coordinates with third party to remove delinquent associates from coverage on a timely basis. Maintains low activity reporting.

Coordinates disability and salary continuation process for all eligible associates, which includes providing information to associates on the process for filing and working with third party to provide any additional data and job descriptions required to make initial determination. Works directly with managers and third party to return eligible associates to work. Monitors claims status with disability administrator to ensure timely approval determination and appropriate payments are made. Responsible for executing salary continuation and the timely cessation of such payments and notification of appropriate journal entries to payroll.

Coordinates the death benefit processes. Obtain beneficiary information, notifies beneficiary of benefits available and sends appropriate paperwork for completion. Forwards completed paperwork to insurance company and follows up with third party until payment is made to beneficiary. Maintains spreadsheet of death benefits paid.

Savings, Retirement, and Post-Retirement Benefits:

Prepares and audits annual 401(k), ARC, and pension census information and determines plan eligibility, contributions or benefits. Updates GEAC twice a year with ARC eligibility data. Each year, updates GEAC to reflect total points and last ARC contribution date. Reviews and approves the annual ARC contribution and the annual 401(k) true-up contribution. Maintains Transition Benefit Eligibility and updates management monthly.

Ensures that all new DOE’s are evaluated for inclusion or exclusion in the definition of plan compensation for both W-2 and 415 earnings. Works closely with third party administrator to respond to any data inquiries, corrects all inconsistent data items and ensures the on-going integrity of the data for annual discrimination testing processes.

Provides policy and plan interpretation and counsels’ participants and beneficiaries of deceased associates on the retirement process and the options available.

Calculates all retirement estimates, projections and retirement calculations in accordance with plan documents. Provides appropriate notifications to participants in compliance with IRS and DOL regulations regarding timely notification. Works closely with Plan trustee or record keeper to set up payments and maintain accurate participant data. Ensures accurate processing of qualified domestic relations orders.

Works closely with Payroll with regard to deduction set up and maintenance, contribution funding and other issues surrounding the administration of each of these plans. Ensures that no highly compensated associate contributes more than allowed for each plan year. Resolves with Payroll any issues regarding 401(k) loans and contributions.

Assists internal and external auditors with the annual plan audits.

Assists in all educational meetings for corporate and field associates including material preparation, scheduling and training. Coordinates ongoing financial and retirement planning seminars for field associates.

Maintains comprehensive plan documentation. Develops and maintains savings and retirement plan department procedure documentation to ensure up to date documentation.

Oversees the administration and maintenance of the DB Calc system and other related databases and worksheets. Tests and installs all system upgrades.

Coordinates all activities associated with Bi-annual Retiree luncheon.



Competency:

To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Collects and researches data; Uses intuition and experience to complement data.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Change Management - Develops workable implementation plans; Communicates changes effectively.
Leadership - Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.
Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.